Returns & Refunds Policy (GMR – Graham Martin Racing)
Last updated: 12 February 2026
This policy explains how returns, exchanges, refunds, and warranty issues work when you buy from GMR – Graham Martin Racing (“we”, “us”, “our”) via gmracing.co.uk.
Contact us at info@gmracing.co.uk.
1) Your rights (UK customers)
If you are a UK consumer (buying as an individual, not a business), you have legal rights under the Consumer Contracts Regulations 2013 (online purchases) and the Consumer Rights Act 2015.
This policy is designed to be clear and fair, and it does not affect your statutory rights.
2) Standard (non-custom) products — 14-day change-of-mind returns
If you change your mind about a standard, non-custom product, you can request a return within 14 days of receiving it.
To qualify:
The item must be unused, unfitted, and in resalable condition
Returned with all accessories and original packaging (where reasonably possible)
You must provide your order number and the item(s) to be returned
Refunds:
If the return is approved and the goods are received/inspected, we’ll refund the price you paid for the returned item(s). If you paid for delivery, we’ll also refund the standard outbound delivery charge (where applicable), in line with consumer law.
Return postage:
For change-of-mind returns, you pay return shipping.
3) Custom / made-to-order products (important)
Many GMR components are made to order or built to customer requirements (e.g., custom port geometry, injector position, bespoke fitment). Because these are personalised goods, change-of-mind returns are not accepted for items that are made to your specification, particularly once manufacture has started.
This includes (but isn’t limited to):
Custom or “built to spec” intake manifolds
Parts made to a supplied drawing/trace/template
Special-order sizes, patterns, finishes, coatings, or bespoke mounting configurations
If you need to cancel a custom order:
Contact us as soon as possible. If we haven’t started manufacture, we may be able to cancel. If work has started, we may charge for:
materials already ordered/used
labour completed to date
any non-recoverable supplier costs
4) Exchanges
If you ordered the wrong standard item (for example, wrong size/spec), we may offer an exchange if the item is unused and the return is requested within 14 days.
You cover return shipping
Any difference in product price may be charged/refunded
Shipping costs for the replacement item may apply
Custom-made items generally cannot be exchanged unless faulty.
5) Faulty, damaged, or incorrect items
If your order:
arrives damaged
is faulty
or we sent the wrong item
…please contact us as soon as possible (and ideally within 48 hours of delivery) with:
your order number
photos of the item and packaging
a short description of the issue
Where an issue is confirmed, we will offer (as appropriate):
a replacement
a repair
or a refund
For confirmed faults/incorrect supply, we will cover reasonable return shipping costs or provide a returns method.
6) How to request a return
Email info@gmracing.co.uk with:
Order number
Item(s) you want to return
Reason for return (change of mind / incorrect / faulty / damaged)
Photos (if faulty/damaged)
If your return is accepted, we will reply with return instructions and the correct return address.
Please do not send items back without contacting us first—unannounced returns may be delayed or refused.
7) Refund timings
Once we receive and inspect the returned item(s):
We aim to process refunds within 5–10 business days
Refunds are issued to the original payment method
Payment providers/banks may take additional time to show the refund
If an item is returned used, fitted, damaged, or incomplete, we may refuse the return or reduce the refund to reflect loss in value (where permitted by law).
8) Non-returnable items
Unless faulty, we do not accept returns for:
Custom/made-to-order items (see Section 3)
Items that have been installed, fitted, modified, or used
Items returned without key components/accessories
Items damaged due to incorrect installation, misuse, or alteration
Clearance/seconds items sold explicitly “as described” (your statutory rights still apply if faulty)
9) Fitting, installation, and compatibility
Performance and motorsport components often require correct installation, setup, and tuning.
It is your responsibility to ensure the product is suitable for your intended use and compatible with your vehicle/setup.
We recommend installation by a competent professional where appropriate.
We cannot accept returns for issues caused by incorrect installation, modification, or use outside the intended specification.
If you’re unsure before ordering, email info@gmracing.co.uk and we’ll help you confirm fitment.
10) Off-road use only and legal compliance (important)
All products sold by GMR – Graham Martin Racing are intended for off-road / motorsport use only, unless explicitly stated otherwise in writing.
You are solely responsible for:
ensuring the purchase, installation, and use of any aftermarket automotive component is legal in your country/region, and
ensuring your vehicle remains compliant with any applicable roadworthiness, emissions, noise, insurance, type-approval, and motorsport regulations.
GMR – Graham Martin Racing accepts no responsibility for unlawful use, road use where prohibited, or any infringement of local laws or regulations arising from the fitment or use of our products. If you are unsure about legality or compliance, you should seek advice from a qualified professional or relevant authority before purchasing or fitting.
11) Shipping (UK and worldwide)
We ship to the UK and international destinations. Delivery times and costs vary by location and service selected at checkout.
For international orders:
You may be responsible for import duties, taxes, and clearance fees charged by your country (these are not controlled by us).
Couriers may require information to complete customs clearance.
12) Warranty
Our products are supplied with warranty rights under UK consumer law. Any additional warranty offered on specific products will be described on the relevant product page and/or order documentation.
Warranty does not cover:
wear and tear
accidental damage
damage caused by incorrect installation, over-tightening, impact, foreign object ingestion, or engine/tuning issues
use outside intended application or specification
If you believe a product has a warranty issue, contact info@gmracing.co.uk with your order number and photos.
13) Business-to-business (trade) orders
If you purchase on behalf of a business, different rights may apply. Change-of-mind returns are offered at our discretion unless otherwise agreed in writing.
Contact
For all returns, refunds, exchanges, and warranty queries:
info@gmracing.co.uk
43 The Scarplands
Northampton
NN5 6EY
